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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16400
Experience:  Several years of supporting Mac systems.
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i am unable to receive emails on my mac iPad or iPhone since

Resolved Question:

i am unable to receive emails on my mac iPad or iPhone since monday i have deleted and redone account on pop and imap can you help
Submitted: 3 years ago.
Category: Mac
Expert:  Jason Jones replied 3 years ago.
Hello, my name is Jason. I look forward to helping you today.

Who is your e-mail provider (Yahoo, Gmail, AOL, etc)?
-- When you type the full address on this site, it is blocked.
-- What comes after the @ sign?
Customer: replied 3 years ago.

@sophiehannaflowers.com

i don't know my email provider

Expert:  Jason Jones replied 3 years ago.
What information did you enter when you setup the Imap account?
Use the following information, please:
Username: your email address
Password: your email password.
Incoming Server: sophiehannaflowers.com
Incoming Port: 993
SSL: Enabled
Outgoing Server: sophiehannaflowers.com
Outgoing Port: 587
SSL: Enabled
Using the above values, are you able to get it working?
I look forward to your next message or your rating below.
To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: www.JasonFixedit.com
Thank you again,
- Jason
Jason Jones and other Mac Specialists are ready to help you
Customer: replied 3 years ago.

my incoming server and outgoing server is the same mail.sophiehannaflowers.com the port in the advanced is 110 with the ssl unchecked is this wrong

Expert:  Jason Jones replied 3 years ago.
The information you gave me is for a POP3 account setup.
I gave you the IMAP values for an IMAP setup.
Customer: replied 3 years ago.

They are coming in but not into my inbox should the imap prefix path be clear in the advance section

Expert:  Jason Jones replied 3 years ago.
You can leave it clear.
What does that mean when you say they are coming in, but not into the inbox?
Where are they going?
Customer: replied 3 years ago.

it goes to vip

Expert:  Jason Jones replied 3 years ago.
What is vip? Is that a folder?
Customer: replied 3 years ago.

yes

Expert:  Jason Jones replied 3 years ago.
That means you may have an email rule setup on the iPad/iPhone or on the server.
If have the problem on both the iPhone and iPad, the rule is probably on the server side.
Please, send a test email to yourself. Does the test email go to your inbox or the VIP folder?