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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16082
Experience:  Several years of supporting Mac systems.
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I cant send email from my iphone 4s through my bt.internet

Customer Question

I cant send email from my iphone 4s through my bt.internet email.I can send through my gmail and i can receive through both. I can send btmail through web mail. Can you help
Submitted: 2 years ago.
Category: Mac
Expert:  Jason Jones replied 2 years ago.
Let's make sure you have the correct settings.
Delete the account and then add the account once more, using the values that I typed out for you below:
Mail Server type is going to be IMAP. Make sure you choose IMAP and not pop3.
Incoming Mail Server: mail.btinternet.com
Port: 993
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
Outgoing Mail Server: mail.btinternet.com
Port: 465
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
After you enter that information, please, verify that it is working for you.
I look forward to your next message or your rating below.
To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: www.JasonFixedit.com
Thank you again,
- Jason
Jason Jones and 4 other Mac Specialists are ready to help you
Customer: replied 2 years ago.
Unfortunately my phone is not sending emails again this morning? CN you help again please
Expert:  Jason Jones replied 2 years ago.

Hello Roger,

I sure can help.

Please, verify that you have the correct values entered for your account.

The correct values are still on this page.

Customer: replied 2 years ago.
The account is working again but without resetting the phone s you said? I don't know why it would work sometimes and not others. Is there a reason that might happen?
Expert:  Jason Jones replied 2 years ago.


When it doesn't work are you connected to the cell network or your home wireless router?

When it does, are you are connected to the cell network or your home network?