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KamilAnwar1
KamilAnwar1, Mac Support Specialist
Category: Mac
Satisfied Customers: 4623
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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IPAD2 will not receive or send. message Imap server not r

Resolved Question:

IPAD2 will not receive or send.
message Imap server not responding
Submitted: 2 years ago.
Category: Mac
Expert:  KamilAnwar1 replied 2 years ago.
KamilAnwar1 :

Hello & Welcome to JustAnswer.

KamilAnwar1 :

May i know the part after the @ symbol of your e-mail address?

KamilAnwar1 :

And is the iPad connected to your wifi network/router?

Customer:

virginmedia.com

KamilAnwar1 :

And is the iPad connected to your wifi network/router?

Customer:

not physically if that is what you mean

KamilAnwar1 :

Physically it cannot be connected, it doesn't have any connection to connect physically.

KamilAnwar1 :

I mean is it connected to wireless or internet, are you able to browse to websites ,etc?

Customer:

OK. yes it should be connected in this way

KamilAnwar1 :

Okay. Can you go to Settings, Mails, Contacts & Calendars

KamilAnwar1 :

Then tell me if you see the virgin media account there under accounts?

Customer:

yes

KamilAnwar1 :

Can you tap on your account and tell me what does it says for host name under Incoming Mail Server

Customer:

imap.virginmedia.com

KamilAnwar1 :

change it to

KamilAnwar1 :

imap.googlemail.com

KamilAnwar1 :

Retype your full email address in the username field, and password ***** the password *****

KamilAnwar1 :

Then tap done from the top right and check if you can now receive

Customer:

done this

KamilAnwar1 :

Check if it can now receive

Customer:

getting imap.goo etc not responding

KamilAnwar1 :

Can you go Settings, Mails Contacts and Calendars again

KamilAnwar1 :

Tap your account and look further down on the same page and then tap delete account

KamilAnwar1 :

let me know when done

Customer:

do i want to delete notes?

KamilAnwar1 :

No, you have to go to Settings, Tap Mails, Contacts, Calendars

KamilAnwar1 :

Then from under Accounts, tap the virginmedia mail account

KamilAnwar1 :

look further down and then tap delete.

KamilAnwar1 :

To delete the email account only.

Customer:

i get

Customer:

i get: turn off notes: are you sure you want to continue and All Imap notes will be removed, with a choice of Delete or Cancel

KamilAnwar1 :

Yes

KamilAnwar1 :

Delete

Customer:

do you mean I have to lose all my Notes?

KamilAnwar1 :

If the notes are saved on IMAP then you should get them back.

KamilAnwar1 :

If the notes are not saved on imap, then they're probably saved on the phone.

KamilAnwar1 :

But did you go to the right place to delete mail account?

Customer:

OK just seen your second line. Have deleted.

KamilAnwar1 :

Okay.

KamilAnwar1 :

Now tap Add Account

KamilAnwar1 :

Then tap Other

KamilAnwar1 :

Then tap Add Mail Account

KamilAnwar1 :

Then fill in your information, Name, Email, Password ***** Account Description

KamilAnwar1 :

Then tap Next

KamilAnwar1 :

Then under Incoming Mail Server: type imap.googlemail.com

KamilAnwar1 :

In the username box, type your email address and and in the password ***** type password

KamilAnwar1 :

Then under Outgoing Mail Server, type smtp.googlemail.com

KamilAnwar1 :

In the username box, type your email address and and in the password ***** type password ***** tap Next

Customer:

I am getting cannot connect using SSL

KamilAnwar1 :

you should get an option to continue anyway

KamilAnwar1 :

select yes/continue

Customer:

done

KamilAnwar1 :

now check

Customer:

i am getting the IMAP server imap.google etc is not responding

KamilAnwar1 :

can you type the complete message

Customer:

the IMAP server 'imap.googlemail.com' is not responding. Check your network connection and that you have entered the correct information in the Incoming Mail server field

KamilAnwar1 :

Go to Settings, Mails Contacts Calendars

KamilAnwar1 :

Tap the VirginMedia Account

KamilAnwar1 :

Then under IMAP tap your account email address

KamilAnwar1 :

look at the end of this and tap advanced

KamilAnwar1 :

then tell me what does it says in the server port box

Customer:

993

KamilAnwar1 :

All settings seems corrects

KamilAnwar1 :

Can you tap the round button in the center of the iPad and then tap Safari icon and try to open a website and tell me if you you are able to open any site

Customer:

No. it says could not open page because server stopped responding

KamilAnwar1 :

hmm

KamilAnwar1 :

so iPad isnt connected to the network

KamilAnwar1 :

Can you tap Settings

KamilAnwar1 :

Tap Wi-Fi

KamilAnwar1 :

And tell me if the Wi-Fi is turned on and does it has a check/tick besides the name of your wireless network name?

Customer:

yes and yes

KamilAnwar1 :

Can you power off the iPad and then turn it back on

KamilAnwar1 :

What was the name of the wireless network?

Customer:

done. virginmedia4868750 was what it was before turned off. now is TP-LINK_9C&A92

KamilAnwar1 :

which one is yours?

Customer:

i am the virgin one. TP etc is the name of a wireless powerline extender

KamilAnwar1 :

Okay. Connect to virginmedia4868750

KamilAnwar1 :

from settings -> wi-fi

Customer:

done

KamilAnwar1 :

Now check if you can visit websites from Safari

Customer:

no

KamilAnwar1 :

Does it shows a tick/check before the virgin media name?

Customer:

yes

KamilAnwar1 :

May i connect to your computer to check your network?

Customer:

yes. you appreciate though that i am coming to you on my PC through same network

KamilAnwar1 :

Will connect to your PC

KamilAnwar1 :

Please click the link below and run the downloaded program

KamilAnwar1 :

click ok

KamilAnwar1, Mac Support Specialist
Category: Mac
Satisfied Customers: 4623
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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