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Ask Johnny Mack Your Own Question
Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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hello,i got problem with my iphone 5s.i forgot my passcode

Customer Question

hello,i got problem with my iphone 5s.i forgot my passcode and cant restore it.
Submitted: 2 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

i have windows 7

Expert:  Viet - Mac Tech replied 2 years ago.
Thank you. Can we do a remote support session, so we can chat, and I will be able to fix the iPhone issue directly on your computer with your iTunes program together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

sure,what i need to do?

Expert:  Viet - Mac Tech replied 2 years ago.

Thank you. Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=53bc3a60-4f0a-420e-b4c9-3a8b6acd182f

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.

Expert:  Viet - Mac Tech replied 2 years ago.
I'm sorry, let me open this issue to other experts. Thank you
Expert:  Johnny Mack replied 2 years ago.
Hello there! My name is Johnny Mack and I will be assisting you today. please follow the steps below to fix you issue.


Plug your device into your computer with a USB cable.
Turn off the device.
Hold the Power button for 3 seconds.
Hold the Home and Power buttons for 10 seconds.
Release the Power button but keep holding the Home button.
After about 15 seconds you will be alerted by iTunes saying that it has detected a device in Recovery Mode.
then click to restore from itunes.