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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16055
Experience:  Several years of supporting Mac systems.
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Sending email I get incorrect username or password. Still receiving

Resolved Question:

Sending email I get incorrect username or password. Still receiving emails, I have tested from a PC. What is wrong? Switched off and on again and it connected to my emails ok
Submitted: 2 years ago.
Category: Mac
Expert:  Jason Jones replied 2 years ago.
Hello,
I have a question or two to ask before we can begin.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
Customer: replied 2 years ago.

Problem is on my iPad. Using my Windows PC with Outlook I have no problems.

Expert:  Jason Jones replied 2 years ago.
Thank you for the clarification, Tony.
On the iPad, from the home screen, tap Settings > Mail, Contacts, & Calendars, choose your account and tell me which values you have for the following items:
Incoming Server:
Incoming Port:
SSL enabled or disabled
Outgoing Server:
Outgoing Port
SSL enabled or disabled
Customer: replied 2 years ago.

Incoming Server: mail.btinternet.com

incoming Port 993

SSLenabled

Outgoing Server SMTP mail.btinternet.com

Port/SSl not displayed in Advanced

Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
Verify what your username is. It must be your full email address and not just what comes before the @ sign.
Please, re-enter your email address and password.
Are you able to sync now?
Customer: replied 2 years ago.

checked email address is in full. reinput password ***** immediately took me back to main screen. put in a known rubbish one you get "fail"to verify".

reset to good password ***** still cannot snd but still receive emails!!! problem not resolved.

Tony

Expert:  Jason Jones replied 2 years ago.
Very good.
Now you can continue on that same page. Click the Outgoing server settings, enter your email and password ***** the username/password ***** test once more.
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