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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 5638
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I cannot send emails from my iMac, Mac Air or iPhone, I can

Customer Question

I cannot send emails from my iMac, Mac Air or iPhone, I can receive and send from my mini I pad
Submitted: 2 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 years ago.

Hello Jim! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. When did this issue first occur?

If you go to your email website, and sign in your email there, are you able to send an email message in your email website?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

yes please do remote

Expert:  Viet - Mac Tech replied 2 years ago.

Thank you.

  1. On the mac computer, please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Edit: We've been communicating, but it looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,