How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike the Mac Medic Your Own Question
Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike the Mac Medic is online now

I have a mac with MS Outlook 2010 mac version that was working

Resolved Question:

I have a mac with MS Outlook 2010 mac version that was working ok but now keeps crashing when I try to download my emails.
Submitted: 2 years ago.
Category: Mac
Expert:  Mike the Mac Medic replied 2 years ago.
Mike the Mac Medic :

Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.

Customer: replied 2 years ago.

The info request is:

OSX 10.9.4

Processor: 3.2GHz Intel Core i3

Memory: 12GB 1333MHz DDR3

Macintosh HD

Expert:  Mike the Mac Medic replied 2 years ago.
Ok I want you to check some things that may or may not be affecting the situation. I am required to post any procedure as an Answer even if it is just a diagnostic test, so please ignore the Rate to Finish box and Reply to Expert after you have tried that.

Restart the computer then immediately hold the Command and R keys to boot to Recovery HD partition, when it boots select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column and then select Verify Disk on the right. If that is OK in green type then select Repair Permissions. If Verify Disk is not OK try to Repair Disk, then if successful Repair Permissions.
Customer: replied 2 years ago.

Thanks for that but all those suggestions didn't work. Although this did:

http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macoutlook/outlook-crashes-and-wont-open/b02add03-e784-4a6f-860b-80d2978fcd3a

Thanks for your help though.

Regards

Sidney

Expert:  Mike the Mac Medic replied 2 years ago.

I didn't say that would work I said we needed to check that first. Permissions problems can cause that too. I would have suggested what you just did after that. Great glad you fixed it.

Mike the Mac Medic and 6 other Mac Specialists are ready to help you
Customer: replied 2 years ago.

Thanks, ***** *****

Expert:  Mike the Mac Medic replied 2 years ago.
Ok good luck, cheers!