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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16035
Experience:  Several years of supporting Mac systems.
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I have an imac which I bought in July. I am only now getting

Resolved Question:

I have an imac which I bought in July. I am only now getting to use it.
It frequently tells me that it is off line. I have thic PC near by which is on line at those times. Can you tell me what is wrong??
Submitted: 2 years ago.
Category: Mac
Expert:  Jason Jones replied 2 years ago.
Hello,
My name is Jason. I look forward to helping you today.
May I ask if you connect to the Internet on this iMac wirelessly or with a cable?
Customer: replied 2 years ago.

The imac is wireless and the other PC is ethernet

Expert:  Jason Jones replied 2 years ago.
Thank you for the update, Jo.
When dealing with wireless connectivity, several things may cause issues with connection.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
Customer: replied 2 years ago.

Yes

Expert:  Jason Jones replied 2 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://www.JasonFixedIt.com/jo
Customer: replied 2 years ago.

hallo. The mac is connected to ethernet cable and is working

Expert:  Jason Jones replied 2 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://www.jasonfixedit.com/imac
Customer: replied 2 years ago.

Hallo Jason. please help

Expert:  Jason Jones replied 2 years ago.
I see that you have returned.
I will open the remote link again.
Thank you.
Customer: replied 2 years ago.

Thanks

Expert:  Jason Jones replied 2 years ago.
You are super welcome.
I will be waiting for you at the iMac screen. Please, go there.
Customer: replied 2 years ago.

ok

Expert:  Jason Jones replied 2 years ago.
I lost connection.
Are you online anymore on the iMac?
Customer: replied 2 years ago.

no, it is as you left it

Expert:  Jason Jones replied 2 years ago.
I was on the Mac and then I lost connection when I disabled the wireless connection. That shouldn't be a problem since it is still plugged into the router with a cable.
Please, click the wireless graph icon on the top of the screen and choose Turn WIFI On.
Customer: replied 2 years ago.

ok done that

Expert:  Jason Jones replied 2 years ago.
ok.
Run the remote link on the iMac again, please.
Here is the link again: http://www.JasonFixedIt.com/imac
Run that on the iMac.
Expert:  Jason Jones replied 2 years ago.
All is now working.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: www.JasonFixedit.com
Thank you for your time and please, do not forget to rate my help below.
- Jason
Jason Jones and 4 other Mac Specialists are ready to help you
Expert:  Jason Jones replied 2 years ago.
Thank you.