How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 35716
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
30037186
Type Your Mac Question Here...
Viet - Mac Tech is online now

How can I speak with somebody who will stay on the telephone

Resolved Question:

How can I speak with somebody who will stay on the telephone with me and talk me through connecting my new Brother 1112 printer to my MacBook Pro running on OS X version 10.6.8? Thank you, ***** *****

Submitted: 2 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 years ago.

Hello David! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. We have live online support. Is there any error or message when installing the printer cd disk?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

The Document I got with the printer says "For Windows 8 only", but goes on to state "For Macintosh you can download the driver, software and manuals by visiting the Brother Solutions Center at http://solutions. brother.com/" I can find the site at that address, but I have no idea what I am looking fior, or what I do with it if I find it. The disc says it includes Mac OSX including v 10.6.8, which I am running, but when I try to load t onto my machine, ir refuses to accept it and rejects the disc.

Expert:  Viet - Mac Tech replied 2 years ago.

Thank you. Can you please download and install the printer driver/software at the Brother website below:

http://support.brother.com/g/b/downloadend.aspx?c=us_ot&lang=en&prod=hl1112_us_eu&os=94&dlid=dlf005354_000&flang=4&type3=583

Please let me know. Thank you,

Customer: replied 2 years ago.

My Mac says that the download has been successful, but the Mac still does not like the installation CD. It has now accepted it, but it is not doing anything with it.

David

Expert:  Viet - Mac Tech replied 2 years ago.

DO NOT use the printer installation cd disk. Now after downloading, did you open it to install? The downloaded file name is called HL-1110_WEB_101.dmg.

Thank you

Customer: replied 2 years ago.

The CD has gone into the Mac, (and doesn't want to come out), but I have not used this disc at all. If the download has been succesful, and I have followed the instructions on the 'Start here OSX' ikon, (as I have), what do I do now?

Expert:  Viet - Mac Tech replied 2 years ago.
That's okay. Do you see the file you've downloaded called HL-1110_WEB_101.dmg ? Thank you
Customer: replied 2 years ago.

Yes, and I have completed the installation using that. I have now got to the stage when I think it should be printing. I have jiggled the toner cartridge front to back and side to side before putting it into the printer which has then shown a green light, made an encouraging noise, followed by an orange light followed by it doing nothing. What does the single orange light mean? (It is a brand new cartridge), and how do I correct it?

David

Expert:  Viet - Mac Tech replied 2 years ago.

Thank you. You may have gotten a bad toner (or printer); please try the following to fix and/or to confirm:

  1. Please disconnect the printer USB cable from the computer for now.
  2. Click on the Apple logo / menu at the top left, then select System Preferences..., then open Print & Fax.
  3. Select the Brother... printer
  4. Click on the - (minus) icon at the bottom left, and remove/delete the printer.
  5. Power on the printer, then reconnect the printer USB cable to the computer.
  6. Click on the + (plus) icon at the bottom left, and it should detect your brother printer, then re-add it.
  7. Check printing.

If needed, please see solutions for light indications / errors at the website below:

http://support.brother.com/g/b/faqlist.aspx?c=us_ot&lang=en&prod=hl1112_us_eu&ftype3=1968

http://support.brother.com/g/b/faqend.aspx?c=eu_ot&lang=en&prod=hl2130_all&faqid=faq00002517_003

http://support.brother.com/g/b/faqcategory.aspx?c=us_ot&lang=en&prod=hl1112_us_eu&ftype2=174

Please let me know. Thank you,

Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 35716
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Viet - Mac Tech and 4 other Mac Specialists are ready to help you
Customer: replied 2 years ago.

Eureka! It works!

Thank you for your help, and your expert advice

David

Expert:  Viet - Mac Tech replied 2 years ago.

You're welcome. Great. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much for your patience.

http://www.justanswer.co.uk/electronics/expert-itstuff/

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Mike the Mac Medic

    Mike the Mac Medic

    Mac Support Specialist

    Satisfied Customers:

    5630
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike the Mac Medic's Avatar

    Mike the Mac Medic

    Mac Support Specialist

    Satisfied Customers:

    5630
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Mac Support Specialist

    Satisfied Customers:

    1709
    Over 1.5 year experience working as a Tech Support Agent for Apple iPods and iTunes for US customers.
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Datacommunication Engineer

    Satisfied Customers:

    965
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Specialist

    Satisfied Customers:

    917
    BSc H.Dip Apple Certified Professional
  • http://ww2.justanswer.com/uploads/RI/rickster38/2012-4-2_222958_ComputerMan.64x64.JPG Mac Tech's Avatar

    Mac Tech

    Apple Specialist

    Satisfied Customers:

    884
    7 + Years Supporting Apple Products
  • http://ww2.justanswer.com/uploads/DWCdesignTB/2009-10-27_050610_ProfilePic3.jpg Travis's Avatar

    Travis

    Mac-Trained Product Designer

    Satisfied Customers:

    757
    19+ Years of Mac Experience, BSA in Design and 6 Years of Mac Training from University of Cincinnati
  • http://ww2.justanswer.com/uploads/RO/robgranholm/2011-1-14_191048_headshot.64x64.jpg robgranholm's Avatar

    robgranholm

    Mac Genius

    Satisfied Customers:

    687
    2 Years at Apple, Current IT Administrator and Small Business Owner. Loves to help.