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Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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Hi I need some urgent help with my Outlook for Mac 2011 database

Customer Question

Hi I need some urgent help with my Outlook for Mac 2011 database identities
Submitted: 2 years ago.
Category: Mac
Expert:  Johnny Mack replied 2 years ago.
Hello there! My name is***** and I will be assisting you today. There are a couple of steps we can do to get this to work again.
Before the Database Utility rebuilds a database, it creates a backup copy of your database and moves it into a folder in the /Users/username/Documents/Microsoft User Data/Office 2011 Identities/ folder. The backup copy displays the date and time the backup was created. Example: Main [Backed up 5-05-2012 13.35] Yo
u can delete this Identity after you are satisfied with the rebuild.
Create a new Identity.
Quit Outlook.
Sometimes i have found that deleting the database file in the new Identity helped.
COPY these Data Records folders from the old Identity to the new blank Identity replacing the new folders. Do NOT replace the root Data Records folder. Only the sub-folders listed here.
Contacts
Events
Folders (one user reported replace Categories (not folders) worked better)
Mail Accounts
Message Attachments
Message Sources
Messages
Note
Signatures
Signature Attachments
Select to rebuild the Identity in Database Utility.
Open Outlook and your data should be back.
How to re-index your Outlook Identity Spotlight cache files.
From the Apple menu, choose System Preferences.
Click Spotlight.
Make sure Mail Messages is checked under the Search Results tab.
Click the Privacy tab. * Drag your Identity to the list. Wait a couple of minutes.
Remove your identity.
Spotlight will re-index the contents of your identity.
Until this process is finished, Spotlight won’t know the contents of your disks and neither will Outlook. All lists like contacts, events, notes etc. are generated by the Spotlight searches.
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience: 6 years repairing macs and ipods and 3rd level tech support
Johnny Mack and 5 other Mac Specialists are ready to help you
Customer: replied 2 years ago.

Hi,

I've done everything on your sheet but my Outlook is still showing nothing - no folders, no signatures, no calendar - just inbox, sent, drafts.

Help!

Expert:  Johnny Mack replied 2 years ago.
What provider were you you using for your calendar? Also were your able to find some sort of folder in the data records?

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