Hello Michael! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. I'd like to check if you have tried to turn off / on the iPad with the following steps: On the iPad, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, then wait a bit, then check.
Please let me know. Thank you,
Thank you very much all seems ok now thanks to your help
You're welcome. Great. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you