I am using Word 2011 for Mac OSX. I have document over 200 pages long. But it prints pages at different page/font sizes for different sections of the document even though I have set the layout/margins/page setup the same for the whole document & each section separately. These strange print arrangements remain when I save the document as a PDF. I am ready to publish the document as a book, and now everything has gone haywire. Please help!
I forgot to mention that I am using a non-standard page size of 8" x 11". Each time I print out a selection of pages different pages are printed at different sizes - these errors all seem completely random.
I'm afraid I do not understand what the Styles options have to do with the problems I have with printing out the document to ensure each page is printed out at the same size. I don't know what you mean by the options hyperlink or why alphabetical is relevant. Please explain why the printing is messed up, and why the same problem arises when I save the document as a PDF. The document looks absolutely fine on-screen, so why does the printing come out wrongly? And how can I rectify this problem? Thanks very much!
I don't see how your original answer related to my question. I'd be grateful if you would explain the issues mentioned above. Thank you! Judith
Thank you. I changed the default paper size in System Preferences and it made no difference, I'm afraid.
I also checked the size in print preview and the document looks normal and correct. But yes, it is to do with wrong scaling, but I can't tell it's wrong until I print it, and it's scaled differently each time no matter what I set it at.
What else can I do?
I noticed that the wrong scaling affects individual sections of the document, not random pages. There is nothing different about the printing/layout instructions for any of these sections - they are identical to the rest of the document.
I look forward to your reply.
I haven't heard from you regarding my still unresolved problem.
Yes it does.
It is only in this document with the different sections that this has ever happened.
Yes I will - but how do I take a screen shot?
I'm using Times New Roman font.
I've taken the screenshot ok, so where shall I email it to?
I hope I've sent you 3 screenshots! Screenshots 1 and 2 are pages that are not printing properly from that section of the document. Screenshot 3 is a page that is printing ok from the previous section.
If you haven't received any screenshots then I guess I'm not sure yet how to send them!
The 3 uploaded screenshots are at:
http://wikisend.com/download/316706/Screen Shot 1 2014-09-24 at 16.41.33.png
http://wikisend.com/download/185508/Screen Shot 2 2014-09-24 at 16.38.50.png
http://wikisend.com/download/454012/Screen Shot 3 2014-09-24 at 16.44.35.png
I've done as you asked. New screenshot is at
http://wikisend.com/download/496292/Screen Shot 2014-09-24 at 17.33.25.png
I have to go out now for a couple of hours, and will be available again after 8.30pm BST.
Thanks - Could you explain what you have discovered and what I need to do to correct the error?
I have changed the List to All Styles, but it makes no difference to the wrong scaling of the pages in question. What to do next?
My printer is HP Photosmart C4585.
If it is the printer driver that is faulty then why do these false settings also occur when I save the file as a PDF?
Thank you. Judith
Just got back from work!
I have done the - and + tasks but I can't find how to "Reset printing system… from the contextual menu." More guidance needed please!
Thanks very much. Judith.
I don't have a right click on my wireless mouse!
I've managed most of this and got on to the HP support web site for the printer I have, but there are no download options!
I've done this, but there is still no download option available. The update just puts back the original printer driver software, and I get the same printing problem. If the software is corrupted what I can I do?
Thanks again. I did download successfully from the site you mentioned. Unfortunately, that made no difference! So I tied the updates and there were no new updates required. Would it make any difference if I bought a new printer!?
I have followed all your commands! And, sad to say, the printing is still scaled incorrectly!
New printer required!?
That's a very good idea! I shall have to try this later using my old laptop instead of my current desktop. I'll get back to you once I've done this - hopefully in the next couple of hours. Judith
WOW! The printing is perfect on my 2011 laptop which uses OS X 10.5
(My desktop uses OS X 10.9). But the memory etc is too poor to even download the file to the laptop.
What does all this mean!?
This sounds really really scary!
I have the install disc for v10.5, while I have v10.9.5 running on my current machine. Can I download the upgrades or have I got the wrong install disc?
Thanks Johnny - I tried this but it said it couldn't install OSX as I wasn't connected to the internet!
Let me know what I need to do next, but I'm really struggling with this, and I've reached my limit of coping for today. I'll have another go tomorrow as it's been a long day!
Hi Johnny, I have re-installed OSX and I'm afraid I am still getting the same problem. I am now at my wit's end and don't know what to do next!
No, they are both USB connections
a Mac friend of mine ran OnyX for me yesterday!
Well, I did try that but when it all went through the screen showed some software programs but no files or folders, nor even the HD! So Word wasn't there and neither was the document file! Shall I throw the computer in the river? (and myself?!)
My MAC friend set up the list of users and I've discovered that any new names do not have permission to see any apps, folders, docs, etc. He set up an admin account for himself, but he's away at the moment.
No, I'm not happy with that either! He should be back on Monday afternoon, so I'll contact him then for the pw or he might come over and help me.
Hope you have a great weekend, and thank you for all your thorough and patient suggestions.
I'll be back in touch early next week.
Thanks, ***** ***** am still tearing my hair out here! I did re-install OSX successfully but it made no difference. I heard that Word2011 doesn't work well with custom-sized pages. But it prints ok from my partner's mac and we used the same download disc for Word2011. So I re-installed Word2011 on my Mac and it's even worse now! More pages print at the wrong size than before! I still have to check using a different printer, if I can. I don't know what else to do!
I have to go off to work now, but will be back on-line later this afternoon.