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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 5638
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My btinternet mail account has gone wrong, it keeps asking

Customer Question

My btinternet mail account has gone wrong, it keeps asking for my password ***** telling me the following message "There was an error in Internet Accounts preference pane". I have deleted the account and then reinstated it it still says the same thing.
Submitted: 2 years ago.
Category: Mac
Expert:  Jason Jones replied 2 years ago.
Hello,
I have a question or two to ask before we can begin.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
Customer: replied 2 years ago.

well it is the one on my mac so I assume it is mac Mail.

Expert:  Jason Jones replied 2 years ago.
Thank you for the update, Jo.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 2 years ago.

ok how do I do this?

Expert:  Jason Jones replied 2 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://www.jasonfixedit.com/jo
Customer: replied 2 years ago.

It is not letting me open the like either way. now what

Expert:  Jason Jones replied 2 years ago.
- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.
Thank you.
Customer: replied 2 years ago.

i don't know if you got the last e-mail. but the number is *****

Expert:  Jason Jones replied 2 years ago.
Thank you. I will connect now.
Expert:  Jason Jones replied 2 years ago.
That code is not correct.
Customer: replied 2 years ago.

join.me/191-850-163 sorry I must have miss typed

Expert:  Jason Jones replied 2 years ago.
Thank you.

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