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Ask Michelle Your Own Question

Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience:  Apple Computers and Mobile support with 12 years of exp.
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Have successfully installed an update on my I Pad. Then gave

Customer Question

Have successfully installed an update on my I Pad. Then gave my Apple password.Next step repeats that the update is successfully installed and before continuing it wants answers to some questions e.g. password. Having answered this it goes back to the beginning again. I have tried to reboot without success. Any suggestions?
Submitted: 2 years ago.
Category: Mac
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, and welcome! My name is ***** ***** I am excited to get started with you.

So I can better assist you, I will need additional information. When you tried to reboot, did the apple logo appear? Are you able to Slide to setup or is it frozen?

JACUSTOMER-sxlofwp6- :

Yes the apple logo appeared. I can sslide to set up

Michelle :

Since the reboot did not resolve your issue, it appears your iPad needs to be restored back to factory settings

Michelle :

Do you have iTunes installed on your computer?

JACUSTOMER-sxlofwp6- :

YeI s. When I tried to reboot nothing happened.

JACUSTOMER-sxlofwp6- :

I think so, but I am a little out of my depth and think I will; have to leave this for my son to deal with. Thank you

Michelle :

I can surly walk you through with restoring your iPad if you wish

Michelle :

All that is needed is to connect your iPad into your computer and open iTunes. Then press the restore button

JACUSTOMER-sxlofwp6- :

Sorry but I thnk I will leave it. no fault of yours!

Michelle :

No worries. Please let me know if I can provide any additional assistance.

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