Hi, and welcome! My name is ***** ***** I am excited to get started with you.So I can better assist you, I will need additional information. When you tried to reboot, did the apple logo appear? Are you able to Slide to setup or is it frozen?
Yes the apple logo appeared. I can sslide to set up
Since the reboot did not resolve your issue, it appears your iPad needs to be restored back to factory settings
Do you have iTunes installed on your computer?
YeI s. When I tried to reboot nothing happened.
I think so, but I am a little out of my depth and think I will; have to leave this for my son to deal with. Thank you
I can surly walk you through with restoring your iPad if you wish
All that is needed is to connect your iPad into your computer and open iTunes. Then press the restore button
Sorry but I thnk I will leave it. no fault of yours!
No worries. Please let me know if I can provide any additional assistance.