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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My Apple OS X version 10.8.5 suddenly will not print to a wireless

Customer Question

My Apple OS X version 10.8.5 suddenly will not print to a wireless printer, whereas other computers plus iPads, do. Any ideas? If I go to sys prefs/network - I get "wifi is connected." On sys prefs/print+scan my Pixma printer shows up - which the correct one, but a Photosmart printer is also shown which I discarded some time ago. How can I delete the Photosmart?
Regard, Brian Murray.
Submitted: 2 years ago.
Category: Mac
Expert:  Mike the Mac Medic replied 2 years ago.
Mike the Mac Medic :

Just select the printer and then select the minus sign under the list. Can you surf the web on that machine?

JACUSTOMER-1r42fmsc- :

Yes I can surf the web.

Mike the Mac Medic :

OK what model printer is it?

Mike the Mac Medic :

I suggest you reset the printing system:

Mike the Mac Medic :

1. Choose Apple menu > System Preferences and click Print & Scan.
2. Open Print and Scan preferences 

4. Hold down the Control key as you click in the list at the left, and choose “Reset printing system” from the menu that appears.
5. Click on the plus sign to add the printers you use.

JACUSTOMER-1r42fmsc- :

Mike, the printer is a Canon Pixma MG 7150 series. Thanks, ***** ***** seems to be printing. How long and how many time can I chat with you?

Expert:  Mike the Mac Medic replied 2 years ago.
Did you try that?

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