It sounds like the hard drive has failed. Do you have the system install disk?
Ok put it in and restart the computer holding the letter C until you see the Apple Logo. You may have to select your language but you will get to a screen to install, don't install, go to the top of the screen to Utilities, go to Du and open it. What do you see listed in the left hand column?
Sorry go to Disk Utility I meant
I'm trying to do what u say
It did not seem to work. The Apple logo never came up. Instead the file logo with the ? started flashing as before.
Is that a Macbook with a battery you can remove?
1. Shut down the computer. 2. Disconnect the MagSafe power adapter from the computer, if it's connected. 3. Remove the battery. 4. Press and hold the power button for 5 seconds. 5. Release the power button. 6. Reconnect the battery and MagSafe power adapter. 7. Locate the following keys on the keyboard: Command, Option, P, and R. You will need them in step 9. 8. Turn on the computer. 9. Press and hold the Command-Option-P-R keys before the gray screen appears. 10. Hold the keys down until the computer restarts. 11. Release the keys. Then try to boot from the disk again
I will try that and get back to you
I found the option key is the Alt key, followed the procedure and the machine does not boot up.
Oh yes sorry ALT outside the USA. OK a failed hard drive can cause that too but usually you can still boot. Do you have a backup?
Most likely the hard drive has failed and replacing it should fix it but without a backup I'm afraid you probably lost your files...
You can reinstall the system once that is replaced.
Did you remove all USB devices when doing that?
Mike,Further to my last.The command (cmd) key I know. Also P and R. (also fn, ctl and alt, ) Option I don’t. Where do I find it and how is it marked, please.
Yes sorry I said previously Option is ALT outside the USA