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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 8943
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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my microsoft word won't open

Customer Question

my microsoft word won't open
Submitted: 2 years ago.
Category: Mac
Expert:  Mike the Mac Medic replied 2 years ago.
Mike the Mac Medic :

Restart the computer then immediately hold the Command key and the letter R key together until you see the Apple Logo. This will boot to the Recovery HD partition. When it boots you will see a window called Utilities, select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column and then select Verify Disk on the right. If that is OK in green type then select Repair Permissions. If it is not ok let me know.

Mike the Mac Medic :

You have to have at least Snow Leopard 10.6 to use it

Customer: replied 2 years ago.

Unfortunately this hasn't cured the problem. Tried it twice but still the same result-Process: Microsoft Word [440]
Path: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: ???
Build Info: Unknown-141003~0
Code Type: X86 (Native)
Parent Process: launchd [154]
Responsible: Microsoft Word [440]
User ID: 501

Date/Time: 2014-10-17 23:25:36.547 +0100
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: B170D238-D2AC-6836-9924-E00319CA2138

I keep getting this message

Expert:  Mike the Mac Medic replied 2 years ago.
OK open Terminal in Applications / Utilities and copy and paste this line then hit Enter:

rm ~/Library/Preferences/com.microsoft.word.plist
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 8943
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Mike the Mac Medic and other Mac Specialists are ready to help you
Expert:  Mike the Mac Medic replied 2 years ago.
Did you try that?
Customer: replied 2 years ago.

Nothing has happened- still the same response when I try to open word.

Customer: replied 2 years ago.

Sadly it still hasn't cleared the problem. I still have no access to any Word file

Expert:  Mike the Mac Medic replied 2 years ago.
OK. Can you open any other Ofice program? If so open it and go to Help / Check for Updates
Customer: replied 2 years ago.

No PP and Excel are also unopenable so I cannot get to 'Help'

Expert:  Mike the Mac Medic replied 2 years ago.
OK do you have the installation disk?
Customer: replied 2 years ago.
No
Expert:  Mike the Mac Medic replied 2 years ago.
Ok you are going to need that we will have to reinstall. Can you get that or upgrade to Office 365?

http://products.office.com/en-us/business/compare-office-365-for-business-plans?CR_CC=200061904&WT.srch=1&WT.mc_ID=PS_google_O365Comm_office365_Text
Expert:  Mike the Mac Medic replied 2 years ago.

We could also try opening the updater by itself. Select the first icon in the Dock, the Finder then select the word Go at the top of the screen to Go to Folder. Paste this line:

/Library/Application Support/Microsoft/MAU2.0

in the folder that opens click on Microsoft AutoUpdate.app

Expert:  Mike the Mac Medic replied 2 years ago.
Or try downloading that last update manulaly here:

http://www.microsoft.com/mac/downloads
Customer: replied 2 years ago.

On finer Go the folder it comes up with a search box. I put in microsoft upgrader and it said no such file.

Went onto the Microsoft site- found my Office for Mac 2011 but to download will cost me. As I have already paid for it -it must be somewhere on my computor.

All very frustrating and for you I am sure.

Thank you for your continuing help- you been marvellous.

Expert:  Mike the Mac Medic replied 2 years ago.
Do you remember what the update was you were trying to install? They are all at the bottom of that page maybe you didn't scroill down far enough:


http://www.microsoft.com/mac/downloads
Customer: replied 2 years ago.

Mike- you are a genius. Have now downloaded the update and it works.

I can't thank you enough for sticking with me.

How can I acknowledge your wonderful service?

Expert:  Mike the Mac Medic replied 2 years ago.
If you are satisfied, please kindly Accept and provide an OK Rating - or Above or I don't get paid. Keep in mind you can always come back to this page at any time regarding this question. If we solved your problem, giving me high marks on the survey and / or bonuses are also GREATLY appreciated. Thanks!!
Customer: replied 2 years ago.

I accept with the highest rating.

You mention a survey-where can I find this?

Expert:  Mike the Mac Medic replied 2 years ago.
It will be emailed to you, thanks again.
Customer: replied 2 years ago.

No thanks to you- you've saved my life. All those important files unopenable- what a nightmare!

Expert:  Mike the Mac Medic replied 2 years ago.
Glad to be of help. I suggest you get an external drive so you can use Time Machine for future problems.
Customer: replied 2 years ago.

I've already got time machine and tried to use it in the first instance but wasn't able to rectify the problem.

That's so much for all your help.

Expert:  Mike the Mac Medic replied 2 years ago.
Ok
Customer: replied 2 years ago.

I have already given the highest rating- Thanks for all you did.

Expert:  Mike the Mac Medic replied 2 years ago.
OK thanks you may have received an automated email sorry.
Customer: replied 2 years ago.

I don't understand your request as you very kindly solved my problem and I have rated your work

Expert:  Mike the Mac Medic replied 2 years ago.
Sorry what message are you getting?

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