How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 37460
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
30037186
Type Your Mac Question Here...
Viet - Mac Tech is online now

Bought a Samsung 2825 mono laser printer - usb connected to

Resolved Question:

Bought a Samsung 2825 mono laser printer - usb connected to a Mac - can't get it to print, or even register as a connected printer - can you help?
Submitted: 2 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 years ago.

Hello Gerald! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message when installing the printer driver?

Is a USB drive, if you have, working on the Mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

No error message when installing driver.

As far as I know, the USB drive on my Mac works - but USB connection doesn't make the new printer show up on the laptop.

Expert:  Viet - Mac Tech replied 2 years ago.

Thank you. During the printer driver installation, did it say finish/success, or something similar?

Then after installing the printer driver, have you tried this:

- Turn on printer, then connect printer to computer
, click on the Apple logo / menu, then click on System Preferences...
, then open Print & Scan (or Print & Fax)
, then click on the + (plus) button at the bottom left
, then it should detect your samsung printer, then select / add it
, then check printing.

Please let me know. Thank you,

Viet - Mac Tech and 2 other Mac Specialists are ready to help you
Customer: replied 2 years ago.

Thanks - but 'Add' to Printers just brings up an already installed scanner - nothing else

Expert:  Viet - Mac Tech replied 2 years ago.

You're welcome. Can you try connecting the printer to another USB port on the computer, then add?

If needed, can you take the USB cable from the scanner, and use it on the printer, then add?

Also, make sure the USB cable is pushed all the way in both the printer and the computer.

Please let me know if there is still any issue. Thank you,