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Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 36854
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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Bought a Samsung 2825 mono laser printer - usb connected to

Resolved Question:

Bought a Samsung 2825 mono laser printer - usb connected to a Mac - can't get it to print, or even register as a connected printer - can you help?
Submitted: 2 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 years ago.

Hello Gerald! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message when installing the printer driver?

Is a USB drive, if you have, working on the Mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

No error message when installing driver.

As far as I know, the USB drive on my Mac works - but USB connection doesn't make the new printer show up on the laptop.

Expert:  Viet - Mac Tech replied 2 years ago.

Thank you. During the printer driver installation, did it say finish/success, or something similar?

Then after installing the printer driver, have you tried this:

- Turn on printer, then connect printer to computer
, click on the Apple logo / menu, then click on System Preferences...
, then open Print & Scan (or Print & Fax)
, then click on the + (plus) button at the bottom left
, then it should detect your samsung printer, then select / add it
, then check printing.

Please let me know. Thank you,

Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 36854
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Viet - Mac Tech and other Mac Specialists are ready to help you
Customer: replied 2 years ago.

Thanks - but 'Add' to Printers just brings up an already installed scanner - nothing else

Expert:  Viet - Mac Tech replied 2 years ago.

You're welcome. Can you try connecting the printer to another USB port on the computer, then add?

If needed, can you take the USB cable from the scanner, and use it on the printer, then add?

Also, make sure the USB cable is pushed all the way in both the printer and the computer.

Please let me know if there is still any issue. Thank you,

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