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Hello Ruth! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. We need the iTunes program and a computer in order to fix the iPad.Do you have a windows or mac computer, if any? Do you have the iTunes program installed/working on the computer?Please reply at the box below. Thank you,
Sorry, I can provide written instructions for fixing this issue right now or whenever you are available, you can try if you'd like to. Thank you