Hello, my name is ***** ***** I will be helping you with your quesiton.
Do you know what is wrong with your computer?
I can search my emails for previous correspondence
And you are using outlook?
i can only search in safari emails
but i want to use outlook again
I see, did you recently reinstall or change any settings on your computer?
No, not that i am aware of
Do you not see the emails or do they come up with an error?
i see my emails but if i want to search my emails for historical emails it has an error message that says "Outlook.com was not able to complete this request. Microsoft may contact you about any issues you report."
Interesting, can I remote in and check on this?
While you are in remotely can you also see why my email account is not saving sent messages
Use this link:
Have you clicked on the link?
It may ask you to download a little application, allow it.
Yes i have done everything re the link directions
are you still here?
I am still here. the chat window is in the background
let me take control for a second
Ok, I just changed your settings there.
Thank you that was easy. I will check on a windows and then can i tel you what find tomorrow?
Yes, thats fine.
Thank you so much for your help. i will send review now for last issue and then another review for the one we cant fix just yet
You are very welcome!