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Hello Joe! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Can you install/update the iTunes program on your windows or mac computer, then connect the iPad to the computer, then let the iTunes program on the computer restore/fix the iPad?
You can download and install iTunes program on your computer at the website below:
http://www.apple.com/uk/itunes/download/When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,