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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11321
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Yosemite upgrade will not allow to send emails

Customer Question

Have recently downloaded upgrade Yosemite. but cannot connect to btinternet .com to send and receive e-mails. can you please help

Submitted: 3 years ago.
Category: Mac
Expert:  Ashik replied 3 years ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

We can delete the account and add it back. Open Mail application. Click on Mail menu and select Preferences. Under Accounts, select your BtInternet account and delete it by pressing the - icon. Then restart your Mail. Again, goto Mail menu and select Preferences. Under Accounts, click + icon. From the resulting window, select Add Other Mail account. Click Continue. Enter your fullname, full email address and password. Click Next. Use the following settings if asked.

Incoming Mail (POP3) Server - mail.btinternet.com
Port - 110

Outgoing Mail (SMTP) Server - mail.btinternet.com
Port - 25


Account Name/Login Name - Your email address (including the "@btinternet.com" or "@btopenworld.com" part)

Password - Your BT password

Please let me know if that didn't work, so we can continue troubleshooting.