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John T. F.
John T. F., Mac Druid
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Experience:  20+ years in the computer/Mac industry
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I have forgotten my iCloud password ***** my date of birth is

Resolved Question:

I have forgotten my iCloud password ***** my date of birth is incorrect
I am told to await an email for guidance but no email arrives.
Is it possible to correctmy date of birth which is 12 November 1929
Submitted: 2 years ago.
Category: Mac
Expert:  John T. F. replied 2 years ago.
Hello! My name is***** will work diligently to provide accurate advice and information.

If your DOB is incorrect you will not be able to use the normal self service options for recovering your password.

In this case, you will have to make use of the Express Lane feature to request an update of the inaccessible account:

https://expresslane.apple.com/

Choose the correct category and issue as prompted by the service above and you will eventually reach a web form to enter the details of your specific situation. If you need a suggestion for which support path to follow, try:
iTunes > iTunes Store > Account Management > Managing or editing an Apple ID > Email

Once account details and ownership is confirmed then you should be all set.

John
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2982
Experience: 20+ years in the computer/Mac industry
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