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Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 37457
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I have forgoton my pass word for my i4

Resolved Question:

I have forgoton my pass word for my i4
Submitted: 2 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 years ago.

Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. In this case, you have to reset the phone.

Do you also have a windows or mac computer? If yes, do you have the iTunes program installed / working on the computer?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

I have a windows ultimate acer laptop no I tunes

Expert:  Viet - Mac Tech replied 2 years ago.
You would need to download/install the iTunes program on the computer, then connect the iphone to the computer in order to fix the iphone.

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

yes

Expert:  Viet - Mac Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=f9943e27-4681-4692-be5e-84ac8295ceeb

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.
Viet - Mac Tech and 2 other Mac Specialists are ready to help you
Expert:  Viet - Mac Tech replied 2 years ago.

Working on issue. Thanks,

Expert:  Viet - Mac Tech replied 2 years ago.
Via remote support, I've helped removing the passcode from the phone. Please wait for Apple to call you for re-activiation of the iPhone. Please let me know if there is still any issue any time. Thank you