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Hello Noreen! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you mean the iPad is frozen? Have you tried to restart the iPad this way: Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
Please let me know. Thank you,
Thank you so much that has worked what a relief