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Hello Sandra! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is there any error or message? Are you able to open App Store or iTunes?- Have you tried restarting the iPad yet: Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
- If that does not work, please go to Settings, General, Reset, Reset network settings. Then go to Settings, Wi-Fi, then connect to your wi-fi/wireless network name and check.
When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,