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Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience:  Apple Computers and Mobile support with 12 years of exp.
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i cannot connect my IPad 2 to the internet via my router. this

Resolved Question:

i cannot connect my IPad 2 to the internet via my router. this is was ok up to yesterday. Connection via mac mini ok.Please help
Submitted: 2 years ago.
Category: Mac
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, and welcome! My name is ***** ***** I am excited to get started with you.

The first step to troubleshooting your issue is to reset your Network Settings on your iPad. To do this,
1. Tap on Settings> General> Reset> Choose Reset Network Settings
When your iPad boots back up again, tap on Settings> Wifi. Choose your wireless network and enter the password.

Michelle :

Please let me know if the above steps does not resolve your issue so we can continue troubleshooting

Customer:

where is reset button?

Michelle :

Tap on Settings. Within Settings choose General. If you scroll all the way to the bottom, you will see reset

Michelle :

Tap on reset and choose Reset Network Settings

Customer:

have scrolled down. only details of ipad with info starting with name and finishing at legal. Where am I going astray.

Michelle :

I see, you selected About. Click on the blue General button in the upper left corner to get back to general. Then scroll all the way down to Reset

Customer:

Apologies. Jumped a step .Have now found reset etc.carried out reset.

Michelle :

Okay. Once your iPad boots back up, Tap on settings and choose Wifi. Select your network and then enter your password

Customer:

OK have done

Michelle :

Now open Safari and go to google.com to see if it will connect

Customer:

OK .All is well. Many thanks. Will remember this for future. Regards.

Michelle :

You are so very welcome. Enjoy your Holidays

Michelle and other Mac Specialists are ready to help you
Expert:  Michelle replied 2 years ago.
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