I have an Apple computer and I am unable to get it started. Ibought it from Selfridges about 1 year ago. Can you help me? Where can I start. Address X XXXXXX XXXXX XXX XXX X XXX XXXX XXXX XXXXXX XXX XXXXXXX
Restart the computer then immediately hold the Command key and the letter R key together until you see the Apple Logo. This will boot to the Recovery HD partition. When it boots you will see a window called Utilities, select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column, if there are two or it is named something else choose the first indented item, and then select Verify Disk on the right. If that is OK in green type then select Repair Permissions. If it is not ok let me know.
The computer has no keyboard. There is a bluetooth keyboard. .
I have a serial No. Is that a help
CO7M108NDWYL Model No.A1347
Mail can't connect to the Google account *****@******.***
Enter the correct password.
I thought you couldn't get it started? How are you in Google accounts?
I have recently altered my google password ***** the new one is not recognised. Originally I had a special Apple password ***** google on the apple.
I didn't know what the failure to start meant. Sorry.The computer is started. Thanks.
I think you are confusing your Apple ID which you may have used your gmail account for and your gmail password ***** gmail which is different.
I am using my laptop here which is a windows machine. I can log onto my gmail account There is a wiffi network in the house.
Go here to manage your Apple ID and put in your gmail account as the username then if you don't rememeber your password ***** on Forgot Your Password ***** answer the security questions
OK can you clarify is the Mac started or not?
This email exchange is on my Google account. The problem seems to narrow down to geting the Mac connected to a TV to recognise the google account on the wifi.
What does connecting to a TV have to do with a google account? That makes no sense to me at all . Can you clarify?
The TV isthe screen for the computer. it is responding to my attempt to log on to Gmail.
I have been asked to enter the password ***** my Google account that is correctly given as <*****@******.***>
I enter my password ***** the screen offers "cancel" or OK
If I enter OK the screen reappears.
If I answer Cancel the screen goes clear. I can call up the inbox which shows emails up to 11 October 2014.
OK that is normally called a monitor not a TV that is what confused me.. Go to gmail.com and sign in there
I seem to remember when I started I had to enter a password ***** invented for the Apple connection and I cannot remember that or find a connection
I am trying Gmail.com to sign in.
There is a line of IKONS accross the botttom of the monitor. One is mail
Which should I choose?
Safari is your web browser
Are you saying you are not even connected top your WiFi network?
How would I know?
Open Safari and try to browse the web.
type in google.com does it come up?
If that works type in gmail.com and sign in to your email
Mike. I am sorry I couldn't find out how to say Good Bye. Now I am delighted to find that you are still available. Can I sumarise. I think I know how to get started and log in to safari, my web browser, I will try gmail.com and see if I can recover my password ***** find a solution, reset ?
In the mean time I do think you have been a great help and unlocked me to get on when I find the time and inclination. My son offered the Apple way out of my dissatisfaction with windows. I am not yet sure how to cope. Thanks