Hi, and welcome! My name is ***** ***** I am excited to get started with you.From what are you describing, an error has occurred with the update and now your iPad is in recovery mode and will need to be restored. Have you clicked on the restore button within iTunes?
Yes and it said it couldn't restore but that was on my laptop - I can't get into my IPAD at all
Normally it will give you an error code after a failed attempt to restore. Do you have another computer that you can restore from?
no - only my laptop and ipad
Do you have the latest version of iTunes? iTunes 12 is the latest. If not, you can download it here http://www.apple.com/itunes/download/
I updated my Itunes before i tried to download the new IOS software
So I can know exactly why i failed, I will need the error code. Can you press restore in iTunes again and note the error code when it fails
ok hang on a minute
It says the software needs to be restored to factory settings but htis will erase all content on my ipad
is that what I should do
what about all my photos etc?
Yes that is the only way to get your iPad up and running again. Are you backed up to iCloud? Have you backed up to itunes?
how do I check that?
You can check for an iTunes backup. Click on Edit at the top menu bar and select Preferences. Click on the Devices tab. If a backup was completed, it will be listed
Yes updated today
should I click restore IPAD
Okay so you do have a backup. When the restore is complete, it will ask if you would like to restore from a backup. You can choose the backup that was done today
Yes click Restore
I am doing this now- I tried this earlier and it said it was not successful and that is when my Ipad froze but lets wait and see what happens this time
If it fails, note the error code
it now says Ipad recovery mode - preparing to restore settings on Ipad
An Apple logo with a progress bar will then appear on your iPad
ok just taking a few minutes
ipad has changed to apple logo with a line underneath
Okay making progress
it says on Itunes restoring Ipad software
line is moving under the apple
now say verifying ipad software
message has gone from itunes and new line under apple
now asked tosign intoio apple
now asked to restore from back up
Sign in with your Apple ID and password
Choose the backup from today
now restoring from back up
It will take another 10-15 to finish restoring from backup
what do you want to do?
I am going to stand by until it is done. (Just to make sure) Let me know as soon as the restore is complete
thank you I will keep this open and let you know
It says it has been completed - there is a moving line under the apple logo on my ipad
It should re-boot
Your iPad should appear how it did before the update
updating icloud settings
hurrah - its all there! Thank you
You are so very welcome! Have a fantastic Holiday
just waiting for my mail to load - it says no mail at the moment
You may need to re-enter your password. If it does not load, go to settings>mail contacts>calendar and select your account. Re-enter your password
ok - thank you
is there anything more I need to do?
You are welcome. Let me know if you have any additional questions. You can submit your rating to end the chat id you do not have any further questions