How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Johnny Mack Your Own Question

Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
28647879
Type Your Mac Question Here...
Johnny Mack is online now

i have recently updated my iPad to 8.1.1 but ever since then,

Resolved Question:

i have recently updated my iPad to 8.1.1 but ever since then, every time i what to go into anything that needs a password ***** EBay, banking etc I have to laboriously enter the signing in details and cannot store them. Can you advise a solution and the charge you make for advice
Submitted: 2 years ago.
Category: Mac
Expert:  Johnny Mack replied 2 years ago.
Johnny Mack :

Hello there! Please follow these steps to fix your ipad

Johnny Mack :

  1. Plug your device into your computer with a USB cable.

  2. Turn off the device.

  3. Hold the Power button for 3 seconds.

  4. Hold the Home and Power buttons for 10 seconds.

  5. Release the Power button but keep holding the Home button.

  6. After about 15 seconds you will be alerted by iTunes saying that it has detected a device in Recovery Mode.


Make sure the device screen is blank and no logos are present

Customer: Done all you say. No alert from iTunes just the Apple icon came up and now normal to slide to operate ipad
Johnny Mack :

Sometimes it take two or three tries it must be turned off not just reset. Make sure to do everything exactly as stated.

Customer: I no this is stating the obvious but double checking!! The power button at top right of ipad isn't it? Home button, round white one at the bottom centre. Re power button , after 3 seconds take my finger off it and then hold the two together for 10 seconds yes? What will the iTunes alert look like when it comes up? Can I come back to you or is that £13 spent?
Customer: My computer is a new MacBook Pro by the way
Johnny Mack :

I am still here dont worry and itunes should say there is a ipad that needs to be restored

Johnny Mack :

you can restore it through itunes as welll it just better to do it the other way

Johnny Mack :

if for some reason the chat says we ran out of time dont worry ill still be here we will just be on a posting style sit instead of chat

Customer: Thanks.nwill now have another go
Johnny Mack :

ok ill be here

Customer: The iPad shows the connector for the iPad and above it the iTunes red symbol. On my MacBook the iTunes icon jumped and it is asking me to restore my iPad to factory settings
Johnny Mack :

there we go say yes and just wait a couple of minutes shouldnt take to long

Customer: Will I lose data on my iPad? Why has it done this? Just because of the OS update??
Johnny Mack :

The update wasnt installed correctly permissions were not granted to the apps

Johnny Mack :

you should not lose your data as everything is backed up on icloud and itunes ( itunes makes a backup everytime you connect your ipad to your macbook
)

Customer: Have you gone? Wanted to ask another question!!
Johnny Mack :

I am still here

Johnny Mack :

:)

Customer: Thanks Johnny. Just on my Mac Book Pro just bought the E Mails don't keep up to date. The iPad always gets new e mails immediately but the Mac book is very spasmodic!!
Customer: Oh bugger you've gone!!
Johnny Mack :

Still here

Johnny Mack :

Ok I can answer that one too but i need you to rate me first

Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience: 6 years repairing macs and ipods and 3rd level tech support
Johnny Mack and 3 other Mac Specialists are ready to help you
Customer: replied 2 years ago.
Johnny are you still there. Just paid a tip and another £13

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Mike the Mac Medic

    Mike the Mac Medic

    Mac Support Specialist

    Satisfied Customers:

    5633
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike the Mac Medic's Avatar

    Mike the Mac Medic

    Mac Support Specialist

    Satisfied Customers:

    5633
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Mac Support Specialist

    Satisfied Customers:

    1709
    Over 1.5 year experience working as a Tech Support Agent for Apple iPods and iTunes for US customers.
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Datacommunication Engineer

    Satisfied Customers:

    965
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Specialist

    Satisfied Customers:

    919
    BSc H.Dip Apple Certified Professional
  • http://ww2.justanswer.com/uploads/RI/rickster38/2012-4-2_222958_ComputerMan.64x64.JPG Mac Tech's Avatar

    Mac Tech

    Apple Specialist

    Satisfied Customers:

    884
    7 + Years Supporting Apple Products
  • http://ww2.justanswer.com/uploads/DWCdesignTB/2009-10-27_050610_ProfilePic3.jpg Travis's Avatar

    Travis

    Mac-Trained Product Designer

    Satisfied Customers:

    757
    19+ Years of Mac Experience, BSA in Design and 6 Years of Mac Training from University of Cincinnati
  • http://ww2.justanswer.com/uploads/RO/robgranholm/2011-1-14_191048_headshot.64x64.jpg robgranholm's Avatar

    robgranholm

    Mac Genius

    Satisfied Customers:

    687
    2 Years at Apple, Current IT Administrator and Small Business Owner. Loves to help.