Hi, and welcome! My name is ***** ***** I am excited to get started with you.The first step in troubleshooting your issue is to figure out if your connectivity issue only occurs in the mail app. Can you Open Safari on your iPad and type in google.com
Safari cannot open because it could not connect to the server
Thanks for confirming. The next step is to reboot your iPad. This will not erase any of your data
Press and hold both the sleep and home button at the same time for 45 secs or until the connect to itunes logo appears. (Continue to hold when you see the apple logo.) The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of your iPad.
When your iPad boots back up again, open Safari and go to google.com
Were you able to restart your iPad?
am having some difficulty in locating the right buttons!
Okay, lets reset your Network settings instead. You will need to re-connect to your wireless network. Do you know the password ***** your wifi network?
If you do know your network password, 1. Tap on Settings 2. Choose General3. Scroll all the way down and tap Reset4. Tap Reset Network Settings
The Apple logo appeared briefly but after more than a minute nothing else happened
Your iPad should now boot up. When it does, open safari and go to google.com
The apple logo appeared briefly then disappeared, but afet a minute nothing else happened
Has your iPad started back up again?
Is your iPad back on?
I cannot yet restart my ipad
Okay, try this option. You will need to re-enter your wifi password ***** please make sure you know it
1. Tap on Settings 2. Choose General3. Scroll all the way down and tap Reset4. Tap Reset Network Settings
so far so good
Good! When your iPad starts back up again, 1. Tap on Settings2. Choose Wifi3. Select your wireless network and enter the password
Now Open safari and go to google.com. Does it load?
Now open your Mail app
and my mail seem also to be working
Yay! You are up and running again. You are so very welcome. Happy Holidays