My Apple Air laptop has become disorganised since installing OS X Yosemite
How long should I wait for an answer, please?
Hello there! My name is ***** ***** and i will be assisting you today.
please go to your apps folder
then open the folder called uiilties once in the utilities folder open disk utility and select repair disk permissions
Thanks for this reply
When I go into Apps (Apps Store) I can find utilities, but cannot find disk utility in there!
Do you mean Disc Doctor - a paid app?
thats a core program so it will be in there and its an app that comes with your mac
if you cant find it then use the magnifying glass to do a search
The magnifying search shows Disk space, disk diag, disk diet, disc cleaner pro, disk expert, disk inspector, system doctor or super utilities but not disk utility
We are in the UK
What time are you on line?
I am in texas in the colonies :)
224 pm my time
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
follow those steps
Thanks for your comments, but my Apple is still totally disorganised
I think the time zones are the real issue, as previously the Help Expert took over the computer and sorted the problem
So I think the best conclusion is for JA to refund my fee and I will take my computer to the local Apple shop
Thanks for trying
Willingness was fine but it did not work