Hello Stanley! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What kind of password ***** ***** such as device (4-digit) passcode, or Apple ID account password, etc.?Besides the iPad, do you also have a Windows or Mac computer? If yes, do you have the iTunes program installed / working on the computer? And have you connected the iPad to the computer with the USB cable that came with the iPad?Please reply at the box below. Thank you.
I don't know what kind of password. When we discovered I could
use fingerprint recognition we went on to use that but the i pad was
switched off for more than 2 days and thats when the password ***** required. I don't have i tunes on my lap top and did not get a USB cable
with the i pad
The USB cable is included in the charging cable; you can split it at the power adapter.
Does your laptop have windows xp, vista, or 7, or 8? Or is it a mac laptop?Can I connect remotely to your computer, so I can fix your iPad directly through your computer together with you? Please reply at the box below. Thank you.
OK I have found the USB.
My lap top is HP using windows 7
You may have gathered by now I am a complete novice user.
You have my permission to connect to my computer.
Working on issue. Thank you.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.