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Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 37463
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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Brand new i pad CE0862 I have forgotten my password ***** the

Resolved Question:

Brand new i pad CE0862
I have forgotten my password ***** the i pad is now locked.
The message says connect to i tunes but I do not know how to do
this. can you help me please
Submitted: 2 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 years ago.

Hello Stanley! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What kind of password ***** ***** such as device (4-digit) passcode, or Apple ID account password, etc.?

Besides the iPad, do you also have a Windows or Mac computer? If yes, do you have the iTunes program installed / working on the computer? And have you connected the iPad to the computer with the USB cable that came with the iPad?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.

I don't know what kind of password. When we discovered I could

use fingerprint recognition we went on to use that but the i pad was

switched off for more than 2 days and thats when the password ***** required. I don't have i tunes on my lap top and did not get a USB cable

with the i pad

Expert:  Viet - Mac Tech replied 2 years ago.

The USB cable is included in the charging cable; you can split it at the power adapter.


Does your laptop have windows xp, vista, or 7, or 8? Or is it a mac laptop?

Can I connect remotely to your computer, so I can fix your iPad directly through your computer together with you? Please reply at the box below. Thank you.

Customer: replied 2 years ago.

OK I have found the USB.

My lap top is HP using windows 7

You may have gathered by now I am a complete novice user.

You have my permission to connect to my computer.

Expert:  Viet - Mac Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=cb40a014-c7df-4dad-b340-a5985c447ea1

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Mac Tech and 4 other Mac Specialists are ready to help you
Expert:  Viet - Mac Tech replied 2 years ago.

Working on issue. Thank you.

Expert:  Viet - Mac Tech replied 2 years ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.