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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 37653
Experience:  Apple Computers Specialist
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Problem with the Outgoing Mail Server

Customer Question

Problem with the Outgoing Mail Server
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.
Hi there and welcome
Can you tell me please the error you are recieving?
And which email program are you using on the Mac?
Thank you
Customer: replied 2 years ago.

In answer to my original question you told me to create a new password ***** but how do I do this on my iMac?

Expert:  Richard replied 2 years ago.
Hi,
I am not sure what your referring to, but I have not yet indicated.
My only response has been
Can you tell me please the error you are recieving?
And which email program are you using on the Mac?
As I need to gather information first
If you wish though, I can just connect to your computer and fix this directly for you, it is an additional service but would be a lot easier for you as opposed to messages and instructions.
I have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Customer: replied 2 years ago.

I would like you to fix this problem by connecting to my iMac computer in order to solve the problem,

Your's gratefully Arthur Jones

Expert:  Richard replied 2 years ago.
Thank you
I have made the Additional Service request Arthur.
Please accept it and I can connect to the computer and solve this for you.
Richard and other Mac Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

Here is the info you require ID123 456 789

Password 1 2 3 4 or 1 2 3 abc

Customer: replied 2 years ago.

I feel things could be a lot easier if you could contact me by phone, my phone number is *********** it would be much appreciated.

Expert:  Richard replied 2 years ago.
Hi Arthur
They block phone numbers here so I was not able to see it.
But you gave me the ID number from within the actual picture.
I need you please to actually run the program so I can connect.
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

Would you please phone me on 0*1*9*8*3*5*6*2*0*7*0 Thanks

Customer: replied 2 years ago.
Relist: Other.
I Still cannot send E-Mails using my existing outgoing Mail Server?
Expert:  Richard replied 2 years ago.
Hi Arthur
I am not able to call, but can you do the below instructions so I can fix this please
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

ID 6 4 9 5 9 4 0 0 1

Password ky1s54q4

Expert:  Richard replied 2 years ago.
It says you are still not connected.
Click on this link and run this program instead please as this may be easier for you
www.joinme.com
It will download a program to your computer
Run the program by double clicking it, and it will give you a set of 9 numbers
Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please
Thank you