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Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 37489
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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ipad i have forgotten my passcode

Resolved Question:

ipad i have forgotten my passcode
Submitted: 2 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 years ago.

Charles! Thank you question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is it the 4-digit passcode?

Besides the iPad, do you also have a windows or mac computer?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.

yes it is the 4digit code

i have a windows computer

Expert:  Viet - Mac Tech replied 2 years ago.
Can I connect remotely to your windows computer, so I can fix your iPad directly through your computer together with you (you would connect the iPad to the computer)? Please reply at the box below. Thank you.
Customer: replied 2 years ago.

yes you can connectto my computer

Expert:  Viet - Mac Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=525aa204-1175-4478-9a8c-8484e101275f

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Mac Tech and other Mac Specialists are ready to help you
Expert:  Viet - Mac Tech replied 2 years ago.

Working on issue. Thank you.

Expert:  Viet - Mac Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.