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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 39525
Experience:  Apple Computers Specialist
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I am typing up a document coursework which involves

Resolved Question:

I am typing up a document coursework which involves lots of photos to be imported. It keeps telling me that there is not memory or disk space to complete the operation. I tried to use a memory stick instead but am having the same problem. I use microsoftword on my macbook pro.
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
When exactly does it tell you this? What action are you doing in the document?
Thank you
Customer: replied 2 years ago.

It tells me this when I try to copy and paste a photo into the word document. It seems ok with the typing part but baulks at the photos (although I need to resize the photos every time I import one as they need to be much smaller (about 6cm in height).

Expert:  Richard replied 2 years ago.
ok, it is possible the document itself is corrupted which is a common cause.
Make a new document, and paste the picture into this.
Do you have the same problem Amanda?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps .
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and 2 other Mac Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

Have you received the numbers? I sent them via the private contact info panel

Expert:  Richard replied 2 years ago.
No sorry, they did not appear, can you send them here please
Customer: replied 2 years ago.

4 8 4 5 1 7 5 8 0

Expert:  Richard replied 2 years ago.
And the password *****
Customer: replied 2 years ago.

5885

Expert:  Richard replied 2 years ago.
ok, it says Teamviewer is not running Amanda
You need to leave it open please and running.
Open it again, and give me the new password ***** so I can connect.
Customer: replied 2 years ago.

4 8 4 5 1 7 5 8 0

Expert:  Richard replied 2 years ago.
Amanda
The PASSWORD *****
Customer: replied 2 years ago.

9 7 0 6