How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 40341
Experience:  Apple Computers Specialist
32989067
Type Your Mac Question Here...
Richard is online now

I am looking with getting mail on my iphone which

Resolved Question:

I am looking for help with getting mail on my iphone which suddenly stopped! thought I could see previous cases!
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.
Hi there and welcome.
On the phone hold the power and sleep buttons for about 10 seconds until you see the apple logo then release. Let the phone restart and try to add the account to the phone. Let me now the results please.
Customer: replied 2 years ago.

OK,

have deleted account. Turned off phone Turned back on again. the reste account. Will let you know in a moment.

Expert:  Richard replied 2 years ago.
Thank you
Customer: replied 2 years ago.

This has not worked.

Yahoo account now reset but 'cannot get mail' message still coming up.

Expert:  Richard replied 2 years ago.
So you can add the account it just does not receive correct? Can you send emails?
Customer: replied 2 years ago.

I can see the mail box accounted added but cannot do anything with it, no mail listed, cannot send. When I select to go to 'inbox', the cannot get mail- connection to server failed message comes up!

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** the app store and download the app yahoo mail. Use this and tell me please if it allows you to send and receive.
Customer: replied 2 years ago.

yes,

have done and can send and receive. What happens to the mail box facility then- is this now redundant?

Expert:  Richard replied 2 years ago.
Yes, you use this app Yvonne, it provides all the functionality for your account. If you need anything else please do not hesitate to contact me and please remember to rate my service.
Thank you
Richard
Richard and 3 other Mac Specialists are ready to help you