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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 5638
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I got an iTunes voucher wanted to get a album got to passwork

Customer Question

I got an iTunes voucher wanted to get a album got to passwork and there is 2 security questions which keep changing and says its gunna lock what do I do ???
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You are getting this when you try to sign in with your Apple ID, is this correct?
Thank you
Customer: replied 2 years ago.

yh its shwing 2 security questions which I don't kniw

Customer: replied 2 years ago.

sorry also if this doenst work do I get my 13 back !!!

Expert:  Richard replied 2 years ago.
Katie, it wont work if you dont answer the questions I am asking you please
You are getting this when you try to sign in with your Apple ID, is this correct?
Thank you
Customer: replied 2 years ago.

yes is that all you can say !

Expert:  Richard replied 2 years ago.
Thank you
Is this a new Apple ID that you just created, or you have had this for a while?
Customer: replied 2 years ago.

had for a while but no its permantly signed in !

Expert:  Richard replied 2 years ago.
Thank you
Click on my link below
https://getsupport.apple.com/Issues.action
Choose iTunes Store, then Forgotten Apple ID Security Questions.
Complete this and let me know the results please Katie
Customer: replied 2 years ago.

oh it hasn't worked

Expert:  Richard replied 2 years ago.
Where did it fail?