Hello there! Lets remove the mail account you have there now and try this
wait for it to finish syncing then verify your contacts/calendars are there
if that doesnt work post the name of your email provider and we will figure out whats being held up :)
Sorry are you talking about going to Settings on my Iphone or Ipad
then after we get that working we will do it to the ipad
Sorry I wasn't specific
ill be here so take your time :)
when I go to add an account, I get a choice of icloud, E Exchange (not Microsoft Exchange) Google, Yahoo, Aol. & Outlook.com.
I have tried to chose Exhange, but it's asking me for an email address, Password and description ( id o not have an excahneg account)
no worries click exchange then if it asks you for some info that you dont have write it here and ill tell you what to put
Sorry you will have to take m,e through this step by step.
iT has also asked me for a Server name - ????
ok click exchange then tell me what it asks for
are there boxes for your user name and password?
WHat email address am I to put in ??
as well as email?
your 3.13 pm
The same email address you have been using with office 365
it asks me for an email address, a passowrd and 'Description (my Exchange accounbt - I dont have one)
the emaill address password ***** user name ( first part of the email before the @ sign)
ok no worries
For clarity, the email address I pick up my emails through Outlook is *****@******.*** - Manx Telecom (Isle of Man). I have an Outlook email but never use it - *****@******.***
Which one do I put into Exchange
ok use the manx telecom
Firstly its telling me it cannot find my email address, then it allowsme to go further but is aking for a Server -??
Haveing put in Manx.net - trelling me it cannot verify the Server identity
here is the server]
then for outgoing or smtp put mailout.manx.net
thats if it asks for it
Sorry, nowhere near getting that far. It is refusing to identify the info.
So ewhat I have in is the following
my email address : *****@******.***
Domain - Nothing
and the passowrd I use to access the manx.net account when i need to
thats all we would need to enter and your saying its giving you an error?
When I hit next after the above, the responding message is telling me 'Unable to verify the account Inforation'
ok delete everything we put in
and use the other email from office 365
server will be outlook.office365.com
is my user name definitely going to be the first part of my email address before @
yes thats correct
were going to also need your server name
this is something you created when you first made the outlook account
Open your web browser or, if it's already open, open a new window.
Go to the sign-in page that matches the type of account you have.
Office 365 for business (Office 365 Small Business, Office 365 Midsize Business, Office 365 Enterprise, Office 365 Business Essentials, Office 365 Business Premium)
Go to the Office 365 sign-in page.
Office 365 operated by 21Vianet
Go to the Office 365 operated by 21vianet page.
Corporate Exchange-based email that does not use Office 365
On-premises (Microsoft Exchange Server)
Go to the web address provided by the person who manages your email account. For example, a company named Contoso might use an address such as https://mail.contoso.com.
Enter the full email address (for example,***@******.***) for your Office 365 for business, Office 365 Education, or other Exchange-based email. Contact the person who manages your email account if you don't know your email address and password.
Enter your password.
Click Sign in.
ok, going through my *****@******.*** email address gets me forward into a poage where I have four topis : Mail, Contacts, Calendars & Reminders all on' Green'
ok so they are set to sync
continue and after the sync verify you have all your calendars/contacts
Johnny, I need to be very particylar here, I do NOT want to use an Outlook.com email address - are we on the same wavelength on this ?
i understand but contacts and calendars are part of that outlook 365 account and with out it they will not sync over
Ok, well I have a Home version of Office 365 will I just go to the Office 365 page on another window - I am way behind you here...........
alright like i said no rush just wanted you to have the info before hand
No, not letting get into my @outlook.com account - have tried all my password ***** i think it could be
I belive your right as we would need that account info to continue on
you should be able to reset your password ***** as well
Am in proces of resetting passowrd - hopefully!!
Ok Johnny, I believe ai Have signed in
great now add the info needed to your iphone. You don’t need to type anything in the Domain box. Type the information requested in the Email, Username, and Password ***** Type your full email address (for example,***@******.***) in the Email andUsername boxes
The name of the server running Exchange ActiveSync is shown in the address bar of your browser when you're signed in to Outlook Web App, but without the leadinghttps:// and the trailing /owa. For example, if the address you use to access Outlook Web App is https://mail.contoso.com/owa, your server name is mail.contoso.com.
just bear with me on this pls
ok Johnny what I have done is the following: Deleted the Exchange acciunt from my phone that I created earlier, and now Add an New account on exchange. when I put in my email address and passowrd, I am brought to a page where I am asked to save Mail, Contacts , Calendars etc all i 'green' for go if that makes sense. I have saved that and it brings me back out to the general @Mail' page where I can see I have accounts with Icloud, Exchange, Outlook - so where to fomr here pls?
So its either currently syncing your information or already done. We can now go to the ical app and verify that your calendars are there.
as well as check your address book for contacts
Ok Johnny, so when I look at my Iphone calendar on one particular day, one appointment for 24th Feb is m issing from my phone and this particular appointment is one I 'accepted' the invite from the other person.
I would check the web outlook and verify its on there.If its not on there then the invited wasnt accepted correctly.
Equally, now showing on my phone is a invite I made earlier to eomeone else at my request - that is shoiwn on all the devices.
Ok, on outlook it is telling me I accepted the invite
so it is showing on the date?
do you have more then one calendar?
Ok, so what I see when I look at my outlook are different 'colours of appointment but not sure how that might happen as I just go through a very simple process of either making a diary entry or an appointmrnet and 'inviting' someone etc. I dont think I do anything out of the ordinary in creating one type rather than another
Well it should of synced what we can do is the same process on the ipad and see if ti shows up there
also it might be still syncing depending on the amount of information it can take up to an hour
so I have just tried a 'test' through outlook for the 26th ( blank day) and it hasnbt not shown on my iphone (or for that matter on I pad)
so its still syncing then
just give it some time to finish
By the way do I need to go through the same process with my Ipad - albeit offline?
yes you would need to do the ipad now as well
same process same info :)
Johnny, sorry, but given that a lot of information should be on all the devices already, when you talk about taking a while to sync - It has worked before and I have seen new appointments appearing instantaneously on my Ipad in the past - that's how it should be yeh?
It should be but its for some reason taking longer then normal. Since we already made sure that contacts and calendars is being sync'd it should come up eventually
most exchanges are not push by the way
meaning it only syncs at a certain time or when you manually sync the calendars
I have just done a test from my Pad - setting up an diary entry on my Ipad and it has immediately hit my PC Outlook but has not hit my Iphone. Separately the test I did the other way from my PC has not gone to my Ipad or Iphone - is that now basic settings - sorry about this. thanks
Appreantly so if anything we would have to restore the iphone from new then setup sytnc