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Vinod Menon
Vinod Menon, Mac Support Specialist
Category: Mac
Satisfied Customers: 2869
Experience:  Over 1.5 year experience working as a Tech Support Agent for Apple iPods and iTunes for US customers.
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I have an apple ipad 16gig (2-3 years old). At the moment the

Customer Question

I have an apple ipad 16gig (2-3 years old). At the moment the screen appears locked and it is difficult to turn off and on. When I turn it on it does nothing and the icons do not work. The volume button works and rotate lock button seems to work but the ipad does not respond and is very difficult to even turn on.
Any thoughts?
Submitted: 2 years ago.
Category: Mac
Expert:  Vinod Menon replied 2 years ago.
Hi
I am Vinod. I will try my best to help you resolve this issue.
Let's try a reset first. Press and hold the power button and the home button together until you see an apple logo.
Let me know whether that resolves your issue. If not, we will try the next steps. Also, does the ipad speak back to you when you tap on the screen?
Thank You
Vinod
Vinod Menon and 5 other Mac Specialists are ready to help you
Customer: replied 2 years ago.

Thank you for your help. All sorted

Expert:  Vinod Menon replied 2 years ago.
Great to know that..:)
I believe your iPad was just frozen.
Have a great day!