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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 35284
Experience:  Apple Computers Specialist
32989067
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There, bit of a problem setting up my new iphone 6- i have

Customer Question

Hi There, bit of a problem setting up my new iphone 6- i have no passwords for my 4 email addresses that are on the old phone and i thought if i restore it from my iCloud back up i would not need the passwords but it is now asking me for them..... is there any way i can retrieve them from the old phone ??? my old computer guy who set this all up for me has gone awol without leaving any of the info.....
thanks
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
No, you cant get the passwords from the old phone, but we can see how we can get them reset for you.
First, tell me for the 4 email address ONLY the part of them AFTER the @
eg: @gmail.com
Let me know please
Customer: replied 2 years ago.

Thanks Richard,

they are @vspinteriors

@vspinteriors

@yahoo.com

@me.com (i think this one may be working?)

Expert:  Richard replied 2 years ago.
ok, @me.com is your Apple ID so if you signed into the new phone it should be working.
For @yahoo.com you need to reset your password ***** my link below
https://edit.yahoo.com/forgotroot
You then use the new password ***** it has been reset.
For vspinteriors is it vspinteriors.com or vspinteriors.co.uk?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 35284
Experience: Apple Computers Specialist
Richard and other Mac Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

ok richard but the passwords on my computer do not work neither do the emails bar one as the guy has not set it up right- nightmare!

thaw why i desperately need the iphone to still work as i travel all the time...

thanks

can i phone you if that is easier?

Expert:  Richard replied 2 years ago.
Let me connect to your computer and we can then get this sorted out.
Phoning wont help, can you do the instructions I gave so I can connect please
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.
This download is taking forever! My broadband is terribly slow- sorry
Expert:  Richard replied 2 years ago.
Its ok!
Let me know when its done please
Customer: replied 2 years ago.
ID is 579 201 771
Password ***** *****
Customer: replied 2 years ago.
It's asking me for the partners id for remote control, do I need to type in something?
Expert:  Richard replied 2 years ago.
connecting now
Customer: replied 2 years ago.
Hi richard, sorry to bother you again- happy to pay but need help as iphone still won't let me set up email- do I need to contact you when by the computer or is this something that can be done separately?
Thanks
Henriette
Expert:  Richard replied 2 years ago.
We can do that seperatly
Can you make the question on my link below and we can work on this
http://www.justanswer.co.uk/profile.aspx?PF=32989067&FID=12303
Customer: replied 2 years ago.
Did you get that?
Expert:  Richard replied 2 years ago.
No sorry, I see no new questions from you

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