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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 32224
Experience:  Apple Computers Specialist
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Main desktop working fine. However my I-pad suddenly is not

Resolved Question:

Main desktop working fine. However my I-pad suddenly is not accepting e-mails and I can't access internet despite my BT Homehub2-CX8R being on. The error "cannot connect to server" is highlighted.
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you please hold the power and home button on the iPad for about 10 seconds until the apple logo appears, then release the buttons.
Let the iPad restart and then tell me if you still have the problem.
Let me know the results please
Thank you
Customer: replied 1 year ago.

which are the power and home buttons?

Expert:  Richard replied 1 year ago.
The power button is the one that switches the screen on and off and the home button is the one on the front of the screen at the bottom.
Like in this picture.
http://cdn3.howtogeek.com/wp-content/uploads/2010/11/forcereboot.jpg
Let me know the results please
Customer: replied 1 year ago.

nothing happens.

Expert:  Richard replied 1 year ago.
you need to hold both buttons down until the Apple Logo shows, it will show, you just need to do it for at least 10 seconds.
Customer: replied 1 year ago.

would you believe it - it works now !

Expert:  Richard replied 1 year ago.
Yes I would Stephen :)
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Mac Genius
Category: Mac
Satisfied Customers: 32224
Experience: Apple Computers Specialist
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