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Hello Gerald! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you mean you've tried the iTunes route on a computer? If so, do you have a windows or mac computer?What happens when you tried the iTunes method?Please reply at the box below. Thank you.
Yes, here are the instructions:
Note: The steps must be done correctly, so you may have to try a couple of times, or so.
- Also, you can watch video instructions at the website below:
You can get back to me anytime, and I will reply back to you as soon as I'm at my computer. When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,