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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 35280
Experience:  Apple Computers Specialist
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Iam having problems with apple id and password

Resolved Question:

Iam having problems with apple id and password
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You mention AOL and Apple Id, but these are two different things.
How exactly are you creating the Apple ID?
Please let me know
Customer: replied 2 years ago.

gone into itunes and apps store put in my email and then password

Customer: replied 2 years ago.

thank you for your link it worked a treat my apple id and password ***** worked but to verify to use it i dont have a credit card

Expert:  Richard replied 2 years ago.
ok, but can you sign in with it Phillip?
Or it wont let you sign in?
Richard, Mac Genius
Category: Mac
Satisfied Customers: 35280
Experience: Apple Computers Specialist
Richard and 2 other Mac Specialists are ready to help you
Customer: replied 2 years ago.

apple have confirmed my id and password ***** will let me sign in but cant download any apps without billing information

Expert:  Richard replied 2 years ago.
Ok, do you see the option when selecting payment type as None, if its there its to the very right of the payment types.
Customer: replied 2 years ago.

there is no none in billing info

Expert:  Richard replied 2 years ago.
ok, they are forcing this on you Phillip, you are going to have to use a credit card to verify the account, then you can remove it after doing it.
You need to ask a friend or relative for this, and enter in the credit card.
Then once its verified, you use these instructions to remove it from the account
https://support.apple.com/en-gb/HT201266
But they wont let you past this until you do sorry, its one of Apples stringent requirements.
Customer: replied 2 years ago.

i have used my wifes credit card and apple has updated my info and every thing seems to be working fine
i have changed billing info on your link and changed it to none as it did appear this time.

i would like to thank you for all your help richard and hope i dont get any more probs.

it seems to be working fine as it has alloed me to download an app

Expert:  Richard replied 2 years ago.
Excellent Phillip.
Its annoying but that's what Apple do.
If you have any problems though, let me know, I'm here to help.
All the best.
Richard
Customer: replied 2 years ago.

ok cheers richard.

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