How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Mac Enthusiast
Category: Mac
Satisfied Customers: 16318
Experience:  Over 16 years of experience in the Electronics and IT industries.
30970729
Type Your Mac Question Here...
Pete is online now

I use a Mac OSX 10.7.5. Several years ago I had problems

Customer Question

I use a Mac OSX 10.7.5. Several years ago I had problems with accessing Pages so I have managed since with TextEdit. I even took my Mac to Bluewater but the problem reappeared. I am now trying to produce a 16 page booklet so thought I would try Pages again. Yesterday was successful and I completed 2 pages. Today I tried to open yesterdays work but all I found were blank pages but with 507 and 154 words indicated at the bottom left. But the pages were blank !!!!!!! I tried also today to open up a new page to start work with. Yes, it opens up but there is no bar to indicate where to start the adding the text. This is exactly the problem I had before. Is there anyone out there that can help, please ? My landline number is ***** XXXXXX. I would prefer a call to talk through the problem John XXXXX

Submitted: 1 year ago.
Category: Mac
Expert:  Pete replied 1 year ago.
Pete :

Hi John,

Pete :

I am Pete, and I'll be happy to assist with your Pages question.

Pete :

This is a common problem when running Pages on some versions of OS X

Pete :

To resolve it, try deleting all of the cache files in the ~/Libary/Caches folder, & empty the trash.

Pete :

If you get a message that some files are in use, restart the Mac and finish the trash disposal.

Pete :

Then start up Pages and try again :)

JACUSTOMER-r5ljmyco- :

Hi Pete.

Pete :

Hi there

Expert:  Pete replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Pete, Mac Enthusiast
Category: Mac
Satisfied Customers: 16318
Experience: Over 16 years of experience in the Electronics and IT industries.
Pete and 3 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

I am not getting anywhere with my problem. I have no idea what and where the Library/Caches folder is. I have emptied trash but that has not

solved the problem.

\ have so far spent over £50 to no avail.

John XXXXX

Expert:  Pete replied 1 year ago.
Hi John,
In the Finder, press Command-Shift-G or click on the Go menu, selecting Go To Folder. In the resulting field, type or paste ~/Library/Caches/ as discussed. This will bring up the folder that contains the user caches.
Once there, delete all of the files and empty the trash.
Customer: replied 1 year ago.

Yesterday I had a download come through I assume from yourself or

JustAnswer. It appears to have solved the problem, thank goodness.

John XXXXX

Expert:  Pete replied 1 year ago.
Hi John,
Glad to hear all is sorted!
Best,
Pete.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Mike the Mac Medic

    Mike the Mac Medic

    Mac Support Specialist

    Satisfied Customers:

    5630
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike the Mac Medic's Avatar

    Mike the Mac Medic

    Mac Support Specialist

    Satisfied Customers:

    5630
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Mac Support Specialist

    Satisfied Customers:

    1709
    Over 1.5 year experience working as a Tech Support Agent for Apple iPods and iTunes for US customers.
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Datacommunication Engineer

    Satisfied Customers:

    965
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Specialist

    Satisfied Customers:

    917
    BSc H.Dip Apple Certified Professional
  • http://ww2.justanswer.com/uploads/RI/rickster38/2012-4-2_222958_ComputerMan.64x64.JPG Mac Tech's Avatar

    Mac Tech

    Apple Specialist

    Satisfied Customers:

    884
    7 + Years Supporting Apple Products
  • http://ww2.justanswer.com/uploads/DWCdesignTB/2009-10-27_050610_ProfilePic3.jpg Travis's Avatar

    Travis

    Mac-Trained Product Designer

    Satisfied Customers:

    757
    19+ Years of Mac Experience, BSA in Design and 6 Years of Mac Training from University of Cincinnati
  • http://ww2.justanswer.com/uploads/RO/robgranholm/2011-1-14_191048_headshot.64x64.jpg robgranholm's Avatar

    robgranholm

    Mac Genius

    Satisfied Customers:

    687
    2 Years at Apple, Current IT Administrator and Small Business Owner. Loves to help.