Cannot access the screen to enter the passcode. Just have a frozen screensaver image.
As I mentioned before I have tried this and simply get the frozen zoomed in screensaver which I cannot delete, move, reduce, it simply slides around on the screen.
Will this delete all the information on the iPad or can it be backed up?
Will connect & do the procedure. Can you respond please so that I can let you know the outcome and seek advice if I have problems
The update is completed. Not sure what to do next? The iPad is as before with screensaver stuck.
I think I clicked on update & restore
The caption on my MacBook gives one option to restore & backup. Then 'iTunes will verify & restore with Apple. After this process is complete (which it is now) you will have the option to restore your contacts, calendars, text messages & other settings'.
I clicked on that before, so there seems little point in pressing it again.
What next please - I am very late for a meeting & may have to end this very soon.
can't understand why it is the iPhone at fault - do you mean the iPad?
Richard, I visited the Apple Shop in Solihull yesterday & it took one of the assistants less than a minute to discover that the zoom setting was on & that the zoom was opened fully & the screen locked, subject to carrying out the correct procedure for unlocking the screen via 2 taps with 3 fingers.
I appreciate I mentioned the locking of the iPad because of incorrect passcodes which apparently had unlocked following a period of closure to ensure the iPad was not being opened by someone other than the owner. Your efforts to analyse solve the problem failed & I am surprised to find that I have been charged £28 for a failed attempt to help. Can you arrange a refund please?