Hi, and welcome! My name is ***** ***** I am excited to get started with you.So I can better assist you, will need additional information. What operating system are you running? To find out, click on the apple logo in the upper left corner and choose About this Mac.
The operating system is OS X Yosemite
Thanks for the additional information. The first step is to see if the issue is with your iPhoto Library or the Application itself. We will need to create a new Library. To do so press and hold down the option key while launching iPhoto
Sorry, which is the option key? !!
The option key is the second button from the spacebar.
The icon went dark but nothing else happened!
Is there a black dot underneath the iPhoto icon?
How long should I hold down the option key?
You should hold down the option key and then click to open iPhoto. You should continue holding down the option key until a box pops up
There is not a black dot beneath the iPhoto icon. There is under a number of th other icons including the internet icon.
Click on the Apple logo and choose App Store. Click on the Updates tab. What updates are listed?
Security, iMovie and iPhone with the word 'RESUME' beside it
Those do not seem like they relate to iPhoto. Instead, we will reset iPhoto. This will not erase any of your pictures. Before we do that, Click on Finder (Happy face icon) Choose Photos in the left column. Then double click on your iPhoto Library
Photos is not listed in the left hand column!
Is your account name listed?
With a house icon
I can't see one
Click on Go at the top menu within Finder and choose Home
OK, done that!
Within the Home folder, Click on the Pictures folder
Within the picture folder, do you see iPhoto Library? If so, double click on it
I double clicked on it but nothing has happened!
Okay lets reset iPhoto.
Okay now launch iPhoto
Still not responding I'm afraid.
Alright, lets repair your computers permission. When it is done, you will need to restart your computer so bookmark our chat so you can get back. 1. Click on the magnifying glass and type in Disk Utility 2. Choose macintosh HD from the left column and choose repair permissions
Sorry Michelle but where do I find the magnifying glass? !!
Im sorry. The magnifying glass is in the upper right corner
Once disk utility is open. Select macintosh HD in the left column. Then choose Repair Permissions
Repairs complete. I've bookmarked this page as suggested. If I restart the computer now, can I come back to you later today (its 00.30!). Many thanks for your help so far - I'm keeping fingers crossed!
Sure! I will also leave you with a list of instructions that you can try incase iPhoto still does not open.
I am on EST time by the way.
Thank you. I am impressed with your knowledge of getting around this computer system! I will click 'Save and Exit'. I will also click the rating face - you can probably tell which! I thought you might be across the 'Pond'! Great having your smiley photo too!
Thank you so much for your kind words! Please keep me posted on your results. Bye for now
Hi Rob, In case Repairing your computer's permission did not resolve your iPhoto issue, please follow these steps1. Open Finder, choose Go from the top menu bar and choose Home. Select your Pictures Folder2. Right-Click on iPhoto Library and choose "Show Package Content"3. Locate iPhotoLock.data and drag it onto the Desktop. 4. Launch iPhotoIf iPhoto does not launch, proceed to the next set of instructions Delete iPhoto and Re-install it1.Before deleting iPhoto, open the App Store and click on the Purchases tab2. Make use iPhoto is on the list. If it is, delete iPhoto 3. Open Finder and choose Go from the top menu. Select Applications. Within the applications folder, drag iPhoto into the trash and empty it. Also, remove the iPhoto icon from the dock. (Right-click the icon, choose Options>Remove from dock)4. Open the app store and click on Store from the top menu. Choose Reload Page5. Click on the Purchase tab and locate iPhoto. Click on Install. Once the installation is complete, open iPhoto. If it still says open, reload the page again.If iPhoto is still being stubborn, you will need to re-install your operating system. This will not erase any of your data1. Restart your mac while pressing and holding Command+ R2. Once booted into the recovery disk. (Choose your language if prompted to do so)3. Choose Re-install Mac OS X and follow the on screen instructions.Please let me know if you are still experiencing issues so we can continue troubleshooting.
Thanks again for your help last evening. After 'resting' for a few hours, iPhoto is back in business and all seems well! Maybe I had overloaded the computer - I had just downloaded some 5000 photos from a recent tour and perhaps it took a bit longer for the computer to sort them out. However, I'm pleased to have gone though the process of checking with you - certainly could not have done this on my own - and I noticed a couple of 'repairs' resulted during the process.