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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 36526
Experience:  Apple Computers Specialist
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Can't open safari comes up with message " lab.net Security

Resolved Question:

Can't open safari comes up with message " http://it lab.net
Security at risk
Your pc has detected a virus attack on your browser, contact customer support on 0-800-112-034 (toll free)
Don't know what to do
Thanks
Helen
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you close Safari
Hold down SHIFT and with it held down, open Safari
Tell me if you still get the problem please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.
Unable to close safari, have gray screen with message pop up on it. Have tried turning computer off on but makes no difference. Help number is ***** open phone line. Happy for you to remote acres .
Expert:  Richard replied 2 years ago.
ok, do you have another internet browser on the computer?
eg: Google Chrome?
Customer: replied 2 years ago.
Have google chrome, that is working, however safari page with error remains open
Expert:  Richard replied 2 years ago.
ok, Accept the offer for me to remote control and I can fix this directly on the computer for you
Richard and 2 other Mac Specialists are ready to help you
Customer: replied 2 years ago.
Happy for you to remote access
Expert:  Richard replied 2 years ago.
ok, you need to actually click on Accept
Are you talking to me via the computer?
Customer: replied 2 years ago.
I am working on iPad to talk to you. Can't see accept to click on
Expert:  Richard replied 2 years ago.
ok, thats the problem
But do this on the main computer in chrome please
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.
I did this yesterday and sent ID and password ***** you but nothing happened. I closed it after hour or so. Happy to try again