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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 38329
Experience:  Apple Computers Specialist
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I can send emails on my ipad but cannot receive them. Please

Customer Question

I can send emails on my ipad but cannot receive them. Please help
Janet Piper
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you please hold the power and home button on the iPad for about 10 seconds until the apple logo appears, then release the buttons.
Let the iPad restart and then try to receive emails.
Let me know the results please
Thank you
Customer: replied 2 years ago.

Tried that twice, still cannot receive emails. The ipad is trying to load but failing, last successful loading 19/3/2015

Expert:  Richard replied 2 years ago.
Thanks Janet
We will re-add the email account
Can you go to Settings, Mail and press on the mail account then press Delete Account
Then repeat the initial procedure we did to restart the iPad
Go to settings, Mail and add the email account again and it should now start receiving.
Let me know the results please
Richard and 4 other Mac Specialists are ready to help you
Customer: replied 2 years ago.

Thanks,

everything back to normal now

janet

Expert:  Richard replied 2 years ago.
Perfect Janet
If you ever need anything else, please let me know
Thank you