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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 33882
Experience:  Apple Computers Specialist
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I have the message "You are trying to install adobe flash player

Customer Question

I have the message "You are trying to install adobe flash player on an unsupported operating system" on my mac, which means I can't view YouTube etc. This has happened in the last two months or so, after seven years of viewing these things. Can you help please?
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me which OSX version you have please?
You can find out From the Apple menu, choose About This Mac. The version number of OS X you're using appears directly below the words "OS X."
Click the version number to see the specific build number of OS X you are using.
Customer: replied 1 year ago.

Version 10.5.8

Expert:  Richard replied 1 year ago.
Thanks Christine
You have to use an older version of Flash, the current one wont work.
I have this version for you here on my link below
http://tinyurl.com/86wlddj>
Once downloaded if it doesn't unzip automatically then double click on that file.
Look for the fp10.1.102.64_and_9.0.289.0archive folder, open it, look for the Flash Player 10.1.102.64 folder & open and look for 101r10264 folder & open it, double click on the flashplayer101r102_64_ubmac.dmg file, choose the Install Adobe Flash Player file to install
Once done, you can use the Flash Player again for Youtube, Facebook ect
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard, Mac Genius
Category: Mac
Satisfied Customers: 33882
Experience: Apple Computers Specialist
Richard and 3 other Mac Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 1 year ago.

2 0 2 4 1 4 1 0 7

password ***** 9 2 3

Expert:  Richard replied 1 year ago.
Thanks

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